And that is that you get a much more cohesive conversation with Paypal (albeit eventually) over Twitter. You even get the same customer service rep every time.
I mean, I wouldn't need to have discovered the only way to have a sensible conversation is via Twitter versus via email* if someone hadn't decided to sign up to Paypal using my email address, and if Paypal didn't allow them to set up a bank/card account without needing to verify their email, which would have stopped the whole debacle in its tracks.
Which, in this day and age and with Google's bizarre "the dots aren't important" approach to email addresses, you would think would be a standard approach but apparently not. Unfortunately, the dots are important to quite literally everyone else, because I can't shut down this peculiar attempt at identity fraud because they omitted the dots in my account.
BUT! Apparently this person with the remarkably lax approach to personal and financial safety (they used my account to sign up for something else as well, which contained their full phone and address...) can't receive payment until they verify their account, and since they can't verify their account... I suspect their cunning plan is depressingly easily thwarted.
Or possibly it's all a big scam, albeit perpetrated by the world's worst scammer.
Either way, if you need to contact Paypal, Twitter is a great approach.
* I had a problem with my account maybe ten years ago and Paypal were the most spectacularly unhelpful entity ever. Email, phone, nothing worked. I just kept getting the same badly-cobbled-together form responses again, and again, and again... until they (eventually) asked for a notarised fax of my passport.
I can only assume they thought a photocopy of my passport signed by a lawyer would be an inconvenient and relatively expensive thing to obtain (think £20 per signed copy at the time). Unfortunately for them, I worked in a solicitor's office. I just asked a lawyer to sign it and then sent it from a machine that conveniently printed "_______ Solicitors" at the top.
It was resolved within a day.
Asexual, aromantic, and transmasc non-binary. No, I have no idea how I ended up writing romance either.